Hi Luuk,
Thank you for your detailed feedback and insights. The article you shared was indeed very interesting, and I appreciate the emphasis on collaboration, alignment, and structured responsibility within the Celo ecosystem. I will now address your points regarding budget and workload.
1. Budget Justification:
Understanding the Cost Structure:
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Lead Moderator and PM: 3,000 cUSD per month
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Security Moderator: 2,500 cUSD per month
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Community Engagement Moderator: 2,000 cUSD per month
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Potential Extra Moderator Seat: Planned but contingent on increased activity
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Community Incentives: 500 Celo per month
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Tool Subscriptions: HashBot (1,000 cUSD) and ComBot (800 cUSD)
Total monthly budget: 7,500 cUSD + 500 Celo (Extra seat and Tool Subscriptions excluded).
Activity Justification:
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Moderation Tasks: While current engagement levels might appear low, the proactive role of moderators in community building, engagement activities, and security cannot be understated. Additionally, the cyclical nature of community engagement, especially in Web3, means that periods of low activity can quickly shift to high engagement due to external factors like market conditions or new developments. The first 3 months of this year we saw an increased amount of activity due to the rise in price of Altcoins across the board. The last 3 months activity plummet with the price decrease. Our roles (that in the Web2 world might be comparable to the Customer Support Agent) revolves more around keeping a low response time to community questions/inquiries, and safeguard the safety by avoiding they get scammed by malicious actors, solve any problem by a community member as fast as possible and report on incidents, bugs, sentiment not only regarding Celo but also regarding the most important ecosystem projects.
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Event Management and Content Creation: Regular events and content creation are planned to boost engagement and interaction. This includes bi-weekly Community hangouts on Discord and the use of tools like Minttoast.xyz to facilitate community bonding. We would also like to expand further activities using learn2earn platforms that aims to reward users who complete quests that includes joining Discord & Telegram with NFTs, POAPs and potentially Celo.
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Security Management: Continuous monitoring and responding to security threats is a full-time job, especially in a space full of malicious actors like Web3. This role requires specialized skills and constant vigilance.
2. Workload and Data Insights:
Moderation Workload:
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Lead Moderator and PM: Involves strategic oversight, regular reporting, coordination with the foundation when a matter needs to be escalated, organizing the by-weekly coordination calls, planning and executions of new activities to keep the community engaged, plus all the task of the community moderator.
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Security Moderator: Focuses on threat detection, incident management, security setup of all the platforms, regular revisions or the roles and permissions and community education on security practices plus all the task of the community moderator.
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Community Moderator: Responsible for daily interactions, content propagations, attending events, and maintaining a vibrant community atmosphere.
Additionally, moderators work tirelessly behind the scenes, ensuring the safety and security of our community across different time zones, providing 24/7 availability, covering weekends 365 days per year (this also to answer @celodaily comment). This extensive behind-the-scenes work includes managing security bots, preventing scams, and contributing to multiple servers beyond the Celo server without additional compensation.
The remuneration reflects the current standards set by the Celo Foundation, except for the Lead Moderator PM and Security Moderator role, which requires additional responsibilities.
Moderators also are presents in regional community Channels and always keep and eye on them and help answering questions, you can check their activity in Telegram: Contact @CeloAfrica, Telegram: Contact @Celo_Korea, Telegram: Contact @CeloEspanol, Telegram: Contact @celocol, Telegram: Contact @Celo_Italy, Telegram: Contact @celoaustralia, Telegram: Contact @celo_india and happy to join other missing channels
Another example, @0xj4an-work contributes to the ImpactMarket Discord and keeps it clean of spam. He also contributes to the Optics Server by addressing issues and concerns about the cETH migration and bridging. Additionally, he answers questions in the Valora Server and jumps into multiple servers to solve issues that users have, which may belong to other partners or providers.
Current Data:
While some channels may appear less active, the role of moderators in keeping these channels spam-free and welcoming is crucial. We have seen fluctuations in activity and anticipate potential spikes with upcoming initiatives and market changes.
Discord disclaimer: Only data from the last 120 are available for our server.
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The sudden decrease on the chart was due to a purge of inactive users.
Telegram:
Actions includes: Message Deleted by Admin, Message Edited, Member Banned, Member Restricted.
Reddit:
Revised Budget Plan:
We appreciate your constructive feedback. Based on the additional data, we are open to revisiting the budget allocation to ensure it is both effective and efficient. We will consider your suggestions and aim for a balanced approach that meets the community’s needs without overextending resources. Our goal remains to ensure that the Celo community is vibrant, safe, and well-supported. We still are not 100% convinced on being inside the CeloPG scope at this moment and I still have a few questions regarding governance, structure and hats, that will be better to address under the CeloPG H2 Budget forum post.
Thanks!