# Unable to transfer asset

**URL:** <https://forum.celo.org/t/unable-to-transfer-asset/5840>\
**Category:** Valora\
**Created:** [May 20, 2023, 7:27am UTC](https://forum.celo.org/t/unable-to-transfer-asset/5840 "2023-05-20T07:27:53Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![cjustinobi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.celo.org/cjustinobi/32/8157_2.png) [@cjustinobi](https://forum.celo.org/u/cjustinobi)\
**Post date:** [May 20, 2023, 7:27am UTC](https://forum.celo.org/t/unable-to-transfer-asset/5840/1 "2023-05-20T07:27:53Z")

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Unable to transfer Celo to Binance.Just kept on loading. I have also changed networks, still same issue.

## Device Information

OS: Android  
Device: Redmi Note 12  
App Version: 1.56.0

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**Author:** ![Lisa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.celo.org/lisa/32/7475_2.png) [@Lisa](https://forum.celo.org/u/Lisa)\
**Post date:** [May 22, 2023, 1:48pm UTC](https://forum.celo.org/t/unable-to-transfer-asset/5840/4 "2023-05-22T13:48:26Z")

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Hi @cjustinobi - are you still having difficulty with this transfer? If so, please reach out to Valora’s support team for help. To do that, open Valora’s menu and tap Help \> Contact.

It will help to include the description you shared here and the steps you’re taking. If you see any errors, please include a screenshot as well.

Thank you, we look forward to hearing from you.

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**Author:** ![Devy\_reply](https://avatars.discourse-cdn.com/v4/letter/d/a587f6/32.png) [@Devy\_reply](https://forum.celo.org/u/Devy_reply)\
**Post date:** [May 31, 2023, 7:20am UTC](https://forum.celo.org/t/unable-to-transfer-asset/5840/5 "2023-05-31T07:20:03Z")

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@cjustinobi have you been able to transfer your asset or still having issues transferring to binance? Let me know if you still need assistance

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**Author:** ![cjustinobi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.celo.org/cjustinobi/32/8157_2.png) [@cjustinobi](https://forum.celo.org/u/cjustinobi)\
**Post date:** [May 31, 2023, 11:34am UTC](https://forum.celo.org/t/unable-to-transfer-asset/5840/6 "2023-05-31T11:34:23Z")

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Still having issues.

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**Author:** ![Lisa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.celo.org/lisa/32/7475_2.png) [@Lisa](https://forum.celo.org/u/Lisa)\
**Post date:** [June 2, 2023, 1:28pm UTC](https://forum.celo.org/t/unable-to-transfer-asset/5840/8 "2023-06-02T13:28:08Z")

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Hi @cjustinobi - if you still need help, please do contact our support team directly. You can do that safely by opening Valora’s menu and tapping Help \> Contact.

I have reported `@Devy_reply` - this is not a Valora support person. We’ll always ask you to initiate the ticket yourself, preferably via Valora’s menu. You can also find our contact methods [here](https://support.valoraapp.com/hc/en-us/articles/360061350071-How-can-I-contact-Valora-support-).

If you clicked the link in their reply, please write to our support team and let them know your wallet has been compromised. They can help you, but primarily you’ll need to immediately create a new wallet and transfer your funds there. Hopefully, you have not clicked their link.

Thank you! The official Valora support team looks forward to hearing from you to assist with this issue.