# Cannot receive rewards

**URL:** <https://forum.celo.org/t/cannot-receive-rewards/7158>\
**Category:** Valora\
**Created:** [January 2, 2024, 10:26pm UTC](https://forum.celo.org/t/cannot-receive-rewards/7158 "2024-01-02T22:26:31Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![scottfvt](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.celo.org/scottfvt/32/8931_2.png) [@scottfvt](https://forum.celo.org/u/scottfvt)\
**Post date:** [January 2, 2024, 10:26pm UTC](https://forum.celo.org/t/cannot-receive-rewards/7158/1 "2024-01-02T22:26:31Z")

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I have not been able to receive rewards for about a month, as I get an error when trying to claim rewards. I have a screenshot, but this app will not let me post it.

## Device Information

OS: [Android]  
Device: Samsung Galaxy S22+  
App Version: 1.73.1

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<div class="post-metadata">

**Author:** ![Lisa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.celo.org/lisa/32/7475_2.png) [@Lisa](https://forum.celo.org/u/Lisa)\
**Post date:** [January 5, 2024, 3:13pm UTC](https://forum.celo.org/t/cannot-receive-rewards/7158/2 "2024-01-05T15:13:23Z")

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Hi @scottfvt - I am sorry you are running into this. Please report this to our support team by opening Valora’s menu and tapping Help \> Contact.

We’ll send an auto-reply, and you can add the screenshot then. Including the description you posted here and the text of the error should be enough to start the investigation.

Thank you!