cLabs has identified several areas for improvement of the attestation service SMS deliverability. This post outlines details up to the most recent release of attestation version 1.2.2 and instructions for 10DLC requirements. Please refer to the list below to check for recent updates and features coming soon.
- MessageBird Support and Country Specific SMS Provider Configurations
- Twilio VerifyAPIs
- Local signing - COMING SOON
- Phone Number Type Reporting - COMING SOON
Date: June 22, 2021
Service Version Upgrade: None
We have been monitoring success rates of attestation services among providers and countries and have some new insights. There are several regions where MessageBird is performing significantly better than alternative SMS providers, one being Brazil which is our current highest usage country.
We strongly encourage you to add MessageBird SMS support. See details in previous forum post here.
Please follow upgrade instructions here: 10DLC Guidance
Please fill out this 2-minute form once you’ve completed the steps for all SMS providers.
Toll-free number support
This US toll-free number can only be used within US and Canada and therefore we should default the sending phone number to a non-US number if we don’t have a country code match. This is only important for Nexmo since Twilio and MessageBird have intelligent routing.
More data from /status endpoint
Adds new parameters to Attestation Service status endpoint and pick up these new params in the metadata crawler logger. Specifically the status endpoint adds the value
smsProvidersRandomizedsince this lets us remove bias when evaluating the efficacy of SMS Providers.
Nexmo application filter bug fix
The application filter wasn’t honored previously and would send SMS from any phone number in the Nexmo account. This bug fix ensures that only the phone numbers associated with the provided application
NEXMO_APPLICATIONwill be used (if specified).
The Twilio Verify Service is a managed service for sending N-digit codes globally. Because there’s no risk of sending marketing material, Twilio can automatically manage regulations for each recipient geography on behalf of the sender. The service also manages localization for select markets. We chose Twilio as the first SMS provider to measure the impact of switching to a Verify Service since it 1) is heavily used by many operators 2) supports sending custom codes which minimizes Valora-side changes.
Date: COMING SOON
Local signing will enable attestation services to have their attestation signer key stored on their server. This enables pointing the service to one’s validator proxy for onchain interactions, and reduces the need to run a redundant full node. Most issues with attestation service operations are the result of full node issues (full nodes running behind or down), so this is anticipated to reduce maintenance overhead and request failures.
Date: COMING SOON
Phone number type reporting will let clients know if a VOIP number is used. This is useful in combating sybil abuse for use cases such as fund dispersement.